With extensive experience and expertise in the contact center industry, we are proud to offer One-Stop Solutions to clients of every size and need. Our comprehensive solutions include Contact Center Outsourcing/Insourcing Services, Contact Center Training and Consultation Services as well as Contact Center Facilities Management and System Solutions.

Managing over 1,300 work positions in multiple sites at Hong Kong and Guangzhou-PRC, EPRO TELECOM provides professional and full-service contact center outsourcing solutions to meet client’s individual needs. With its enormous scalability, EPRO TELECOM also provides extensive and reliable 24x7 multimedia inbound and outbound call center services for prestigious clients such as the Hong Kong Government, international banking and finance institutions, telecommunications companies, global insurance corporations, retail conglomerates and many other enterprises in Hong Kong and mainland China.

Since our inception in 1990, EPRO TELECOM has honed our expertise in the provision of professional and quality services that add value to our clients’ business. Our management team averages more than 10 years of practical and hands-on experience. Working under ISO9001 in Hong Kong , EPRO rides on our state-of-the-art call center system and infrastructure to deliver services that constantly fulfil your requirements and standards. The diverse nature of our clients provides us with a deep understanding of a wide variety of industry specific needs, ensuring cost effectiveness and service efficiency.

Our WISE-xb Multi-Media Contact Center System enhances our service delivery to you. This EPRO-owned technology is the heart of the robust computer and telephony integration (CTI) infrastructure that supports our management of your services. We also maintain dedicated Research and Development teams in Hong Kong and Shenzhen PRC to provide ongoing development and timely, mission critical customization of our Contact Center System to address changing market conditions and evolving client needs.

Located in the city center Tien Hui and Liwan Districts, EPRO’s Guangzhou Contact Centers have a capacity of 450 work positions and is capable to offer a full range of outsourcing services to both local as well as Hong Kong enterprises via our de dicated cross-border data lines. Our cross-border connectivity connects our clients with their customers regardless of their physical location and offers maximum business flexibility to enterprises on both sides of the border.