Epro Telecom announces that Altruist Financial Group Limited, formerly CIGNA's Agency Force, has selected Epro Telecom's WISE-xb Contact Centre System as its key customer relationship management (CRM) initiative to better take care of its customers.
Carol Chang, COO of Epro Telecom, states, "To sustain and improve customer loyalty for existing and new clients, Altruist was looking for a strategic CRM partner with a strong industry track record. After several rounds of due diligence, Altruist selected Epro Telecom's WISE-xb integrated phone and email contact centre solution with customer management capabilities to improve efficiency and enhance customer satisfaction."
Epro Telecom will deploy the WISE-xb system, which initially comprises 8 agent seats, an interactive voice response system (IVRS) server, an outbound dialer, multimedia modules, as well as tailored campaign program applications. The system provides outbound marketing functions, such as lead generation and market campaign monitoring capabilities. Epro Telecom's WISE-xb also provides an inbound help desk allowing customer service representatives to provide customers with prompt, around-the-clock, personal care services. In addition, financial consultants and agents can access the contact centre for real time information and support via phone or Internet anytime, anywhere, while working face-to-face with their customers.
About Altruist Financial Group Limited
Altruist Financial Group Limited is the former Agency Force of CIGNA Worldwide Insurance Company. Established in 2001, Altruist is now an independent financial consultancy organization in Hong Kong. Altruist is the exclusive distributor of CIGNA's Gold Medal Plan, and offers Life, Accident & Health Insurance, General Insurance, Employee Benefits, Packaged Funds, and Consumer Banking Products, providing clients with a one-stop financial shop. Altruist is a member of the Confederation of Insurance Brokers (CIB), and a founding member of The Institute of Financial Planners of Hong Kong Limited (IFPHK).
