In May 2012, a renowned Hong Kong recruitment magazine “Jiu Jik” has invited Mr. Tony Yeung, Call Centre General Manager of Epro Telecom, for an interview to share his views with the sales and marketing talents on the prospect of outsourcing contact centre business in Hong Kong, as well as the challenges and requirements of the industry at present.

Mr. Yeung pointed out that with the increase in operating cost in China and the launch of “MPF Employee Choice” in Hong Kong by the year end will definitely increase the demand of outsourcing contact centre services especially for corporate clients in the financial sector. To grab the foreseeable opportunity, Epro Telecom is planning to expand its business and recruit more contact centre agents in the near future.

Mr. Yeung expressed in the interview, “As the pioneer of the business, Epro Telecom is now managing 3 contact centres and around 1,000 agents in Hong Kong to provide professional outsourcing contact centre services to our clients. To cope with the increasing demand, as well as keeping our leadership position in the business, Epro welcomes capable talents who are interested in participating in this promising business.” Mr. Yeung continued, “Interpersonal and communications skills are crucial to contact centre business. Apart from that, candidates who are independent, pro-active, self-motivated and customer-oriented would also be suitable for developing in the industry.”

About Jiu Jik
Jiu Jik is a bilingual publication from South China Morning Post with editorial content written in Chinese. It targets and appeals to the local talented young people, and is one of the most popular recruitment publications in Hong Kong.