Professional call center Training to a Leading Express Service Provider in PRC Provided by EPRO TELECOM

A leading provider of international and domestic express service in PRC has invited EPRO TELECOM to conduct a two-day high level professional training about call center Management to its managers from every province of PRC. Aiming at enhancing management and analytical skills of the managers, content of the courses ranged from human resources management, capacities management to quality of service. Through the introduction of the latest concepts of international and Hong Kong advanced management skills together with the characteristics and trend of logistic industry and the practical situation of our clients, participants were inspired to gain innovative concepts and ideas on their role which would in turn increase both the operational efficiency and the quality of service in customer service centers of our client.


Professional Service Quality Management Training to a Leading Express Service Provider in PRC Provided by EPRO TELECOM of Enhancing the Operational Level and Service Quality of the Company

With a mission of equipping its customer service representatives with better knowledge and skills of professional service quality management, a leading provider of international and domestic express service in PRC invited EPRO TELECOM to hold a two-day Professional Service Quality Management Training for its customer service center, further enhancing the operational level and service quality of the company. The two-day training covered a series of key elements contributing to high level of service quality management, like Positioning of Service Quality Management in Customer Service center, Key Factors of Service Quality Management, Planning of Comprehensive Service Quality Management, Quality Inspection Mechanism and Implementation, Applications of Conflict Management in Service Quality Management, How to Increase Service Level through Class Club, etc.