EPRO TELECOM Organized Customer Service center Operation Management Training for Leading Airline Service Provider in NanJing for Increasing its Customer Service Level

With a mission to assisting its new employees with the advanced knowledge of customer services, a leading airline service provider in NanJing invited EPRO TELECOM to hold a four-day Operation Management Training for its customer service center. The training covered topics: The Standard of Excellent Customer Services, Critical Success Factors on Customer Affinity, Communication Skills, Five Steps of Inbound Telemarketing and Customer Service, Practical Skills of Telemarketing and Customer Service, Complaint Handling Skills, and Role-play sessions. Realizing the new trend in airline industry in China and the company’s competitive edge, Epro provided the advanced customer service concepts as well as management experiences on international level that are expected to lead the participants gain insights in the directions of achieving higher quality of service, striving for excellent service performances to cope with the company’s overall development strategies.