2008/12/31
General Manager (China Business) of Epro Telecom has been invited to deliver speech on APCCL Contact Centre Expo 2008

2008/12/1
EPRO GROUP announced the grand opening of the new contact center in Guangzhou- China on 27 November 2008

2008/10/31
Training professionals of Epro has been invited by Midea to assist in improving their contact centers' Quality Management Team

2008/10/31
China Eastern Airline invited Epro's expert to facilitate them in building a quality servicing team for boosting customer satisfaction

2008/9/30
EPRO GROUP has appointed Ms Joyce Poon and Mr Eric Suen as the directors of its subsidiary company in Guangzhou- China.

2008/9/30
Epro TechSoft's joint seminar with EPICOR to illustrate how CTI, BI & CRM aids crisis management of enterprises on 19 September 2008

2008/8/29
Epro Telecom provided 2-day professional training for Shenzhen Tehang Airlines Services Ltd for enhancing the overall operation management capability of its contact center

2008/8/29
Epro Telecom (Guangzhou) has been elected as 'The Outstanding Strategic Partner in 2007' by QingYuan Branch of China Mobile Group GuangDong Co. Ltd

2008/7/30
Ms Carol Chang- Chief Operating Officer of EPRO TELECOM SERVICES LIMITED is newly appointed as EPRO GROUP's Executive Director in June 2008

2008/5/31
EPRO GROUP has acquired all shares of the contact center business from PacificNet in April 2008.

2008/4/30
China Telecom, Anhui strategically invited EPRO TELECOM to conduct Telemarketing enhancement course for their Number 114 Information Service Hotline.

2008/4/30
Epro TechSoft and EPICOR joined together for a seminar to reveal the inevitable wave of deploying contact center, Business Intelligence (BI) solution.

2008/2/29
Epro Telecom (Guangzhou) has been elected as 'The Best Outsourcing Contact Center in 2007' in the 2007 China Call Center Award' organized by CCMWorld China

2007/12/31
Konica Minolta invited Epro Telecom to organize a training course for shaping a cost-effective contact center

2007/11/30
Visit of the General Managers from TCL Call Center Corporation to Epro Telecom Guangzhou Contact Center in November 2007

2007/11/30
China Telecom arranged series of advance training course to raise the servicing and telemarketing capability for contact center of Directory Number 10000.

2007/10/30
Epro Telecom Services announced the opening of The Recruitment and Professional Training Center in Guangzhou on September 2007

2007/10/30
EPRO Telecom's General Manager of PRC Division, has achieved 'The China Call Center Tenth Year- Outstanding Achievement Award' presented by the China Call Center & CRM Association (CNCCA)

2007/9/30
Management representatives from Epro Telecom Contact Center (Guangzhou) came to have a visit in Hong Kong's operation center

2007/9/30
Epro TechSoft deploys Epicor's CRM & BI for PayEase (Beijing) Technology Ltd.

2007/8/31
China Telecom, Jiangsu has invited EPRO Telecom to assist in building up an elite management team for their Information Directory Number 114

2007/5/31
EPRO TechSoft is appointed by LG Hong Kong to Deploy TECHNOSOFT Human Resources Management Solution

2007/5/31
EPRO TELECOM held a 2-day open course on 'Exploring the Telemarketing Values in Inbound Services' on 26-27 April 2007

2006/12/30
EPRO TELECOM to Hold a Service Capability Enhancement Training for the Law Enforcement Representatives of Shenzhen Municipal Office of the State Administration of Taxation of Improving its Law Enforcement Service

2006/12/30
EPRO TELECOM Organized the Joyful and Triumphant Christmas Celebrations on 22 December 2006

2006/11/30
EPRO TELECOM Deploys Epicor Financial Management Solution for King Parrot Group; Modern ERP Environment Enables the Leading Restaurant Group in Hong Kong to Improve Business Performance and Build Competitive Advantage

2006/11/30
EPRO TELECOM to Organize a Basic Level Management Enhancement Training for Shanghai Unicom's Contact Center of 10010 Information Hotline

2006/9/30
EPRO TELECOM to Hold a Two-day Customer Service and Telemarketing Training for Jiangxi Telecom of Upgrading its Overall Service Level and Profitability

2006/8/31
EPRO TELECOM to Provide Customer Service and Telemarketing Training for Ningbo Telecom of Upgrading its Service Level and Generating Higher Revenue

2006/8/31
EPRO TELECOM to Provide Operation Management, Customer Service and Telemarketing Training for Xinjiang Telecom of Achieving the Highest Operational Efficiency and Customer Service Level on 1-4 August 2006

2006/7/29
EPRO TELECOM Organized Customer Service Centre Operation Management Training for Nan Jing Airline International Ticketing Centre of Increasing its Customer Service Level

2006/7/29
EPRO TELECOM to Organize "Epro's King of Mah Jong Competition" on 23 July 2006

2006/6/30
EPRO TELECOM to Organize Operation Management for China Telecom Group of CT10000 of Increasing its Service Quality and Operational Efficiency

2006/6/30
EPRO TELECOM Held Outstanding Performance Staff Award Ceremony of the First Quarter of 2006 to Recognize Staff with Excellent Job Performance

2006/6/30
EPRO TELECOM Successfully Deployed Customer Relationship Management (CRM) and Contact Center System for Guangzhou Jia Ying Xun Telecom Co. Ltd., further Increase the Productivity of its Telemarketing Business

2006/5/30
Professional Service Quality Management Training to Shun Feng Express Provided by EPRO TELECOM of Enhancing the Operational Level and Service Quality of the Company

2006/5/30
EPRO TELECOM Provides Career Opportunities in the Highly Competitive Market for Fresh Graduate and Job-seekers in Job Fair to Cope with our Continuous Business Growth

2006/5/30
EPRO TELECOM was Invited by Kunming Telecom to Organize Inbound Telemarketing and Customer Service Skills Training; Further Enhance its Service Level and Telemarketing Capability

2006/4/28
EPRO TELECOM Appointed Ms. Wong Wai Ling, Winnie as Human Resources and Administration Manager

2006/4/28
EPRO TELECOM Successfully Implemented Epicor Customer Relationship Management and Business Intelligence Solutions for King Parrot; Well-known Multinational Catering Group Uses Customer Information to Plan for Business Strategy

2006/4/28
EPRO TELECOM's General Manager and Senior Manager of Training and Consultancy of PRC Business Have Been Awarded with Top Ten the Most Influential Trainers in the China Call Center Industry 2005

2006/4/28
EPRO TELECOM to Provide Customer Service Skill and Telemarketing Management Training for Hunan Telecom; The Professional Consultant Enhanced the Servicing and Telemarketing Capabilities of Customer Service Representatives

2006/4/28
EPRO TELECOM Selected by Bank of China Group Insurance Company Ltd. (BOCG INSURANCE) to Deploy Business Intelligence and Data Warehousing Project; The Sizable Insurance Company Leverages Innovative Technology to Achieve Prompt Business Decision-making

2006/3/31
EPRO TELECOM to Provide an Effective Customer Complaint Handling Training for Shanxi-Linfen Netcom of Enhancing its overall Effectiveness of Complaint Handling Procedures

2006/3/31
EPRO TELECOM to Organize Customer Service and Telemarketing Training for Chengdu Telecom for Increasing Service Capability and Drive Higher Revenue

2006/2/28
EPRO TELECOM Was Invited by Hangzhou Telecom to Organize Effective Basic-Level Management Training; Fundamental Management Skill for the Customer Service Center Was Remarkably Strengthened

2006/2/28
EPRO TELECOM to Organize Complaint Handling Skills Training for Shanxi Communication Corporation of Enhancing the Complaint Handling Efficiency and Service Level of the Customer Complaint Handling Center

2006/1/27
EPRO TELECOM Successfully Held a Complaint Handling Open Course

2006/1/27
EPRO TELECOM to Hold 2006 Annual Dinner and 2005 Outstanding Performance Staff Awards Ceremony

2006/1/27
EPRO TELECOM Was Successfully Selected by Shenzhen Mobile as Outsourcing Services Provider in 2006 Call Center Outsourcing Services Partners Contract

2006/1/27
EPRO TELECOM to Provide Integrated Skills Training for Anhui Telecom of Increasing Service and Telemarketing Capabilities of Customer Service Representatives

2006/1/27
EPRO TELECOM Successfully Held an Effective Call Center Management Open Course

2005/12/31
EPRO TELECOM's Grand Opening of Outsourcing Contact Center in Guangzhou, China on 20 December 2005; It is in Readiness for Operations to Serve Cross-border Clients with High Quality of Service

2005/12/31
EPRO TELECOM Held the Joyful Christmas Party on 23 and 24 December 2005

2005/12/31
EPRO TELECOM to hold a Professional Trainer Training for Shandong Unicom; Improved the Service Level of Customer Service Representatives by Upgrading the Professional Standard of Internal Trainers

2005/11/30
EPRO TELECOM to Conduct an Outsourcing Management Training for Shanxi Netcom

2005/11/30
EPRO TELECOM Successfully Held the Autumn Picnic and the 2nd Quarter, 2005 of 'Outstanding Performance Staff Award' Ceremony on 13 November 2005

2005/11/30
EPRO TELECOM to Provide 'Service Skill and Capability Enhancement Training' for the Intelligent Network of Dongguan Mobile

2005/11/30
EPRO TELECOM to Offer 'Customer Relationship Management Training' for Shanghai Telecom

2005/11/30
EPRO TELECOM to Increase Customer Affinity for ChongQing Telecom's 10000 Information Hotline

2005/10/31
EPRO TELECOM to Organize 'Integrated Services Capability Enhancement Training' for Shenzhen Municipal Office of the State Administration of Taxation

2005/10/31
EPRO TELECOM Acquires Guangzhou Junfeng Network Technology Co. Ltd., and Expands Contact Center Investment in Guangzhou, China

2005/10/31
EPRO TELECOM to Hold a Professional Trainer Training for Jiangsu Mobile's Customer Service Center

2005/9/30
Professional Call Center Training to Bank of China-Shanghai Branch Provided by EPRO TELECOM

2005/9/30
EPRO TELECOM to Provide Professional Telemarketing Training for Sichuan Telecom

2005/9/30
EPRO TELECOM Expands Contact Center Operation in Guangzhou, China to Cope with the Increasing Business Growth

2005/9/30
EPRO TELECOM Selected by King Parrot to Deploy TECHNOSOFT Human Resources Management Solution

2005/8/31
EPRO TELECOM Provides Employment Opportunities for Job-seekers in Job Fair to Cope with our Business Growth

2005/8/31
EPRO TELECOM Held the First "Outstanding Performance Staff Award" to Reinforce Job Enthusiasm

2005/8/31
EPRO TELECOM to Enhance Customer Affinity for Hainan Telecom’s Customer Service Center of 10000 Information Hotline

2005/8/31
EPRO TELECOM Arranged a Customer Affinity Enhancement Training for Jiangxi Telecom

2005/7/31
EPRO TELECOM Successfully Held the Open Course "Effective Call Center Management" in Shanghai, China

2005/7/31
Professional Call Center Training to Shun Feng Express Provided by EPRO TELECOM

2005/7/31
EPRO TELECOM Successfully Deploys WISE-xb IVRS Contact Center Solution for TNT Express Hong Kong

2005/6/30
EPRO TELECOM Successfully Deploys WISE-xb Multimedia Contact Center System for Watsons Water

2005/6/30
EPRO TELECOM and SimpleAct Becomes Strategic Partners to Provide Full-featured E-channel Messaging System to Clients

2005/6/30
EPRO TELECOM and TECHNOSOFT Align to Provide Complete Human Resources (HR) Management Solution to Maximize Hong Kong Market Share

2005/6/30
Professional Telemarketing Skill Training of Ping An Insurance Provided by EPRO TELECOM

2005/5/31
Removal Notice of Shenzhen Office of EPRO TELECOM - Shenzhen EproTone Technology Limited

2005/5/31
Contact Center Expansion of EPRO TELECOM Due to the Excellent Business Growth

2005/5/31
Jiangsu Telecom Customer Service Center Appointed EPRO TELECOM again to Deliver a series of Training Programs for their staff

2005/5/31
EPRO TELECOM Brought the Success in Dongguan Telecom 10000 Call Center through Telemarketing

2005/4/30
EPRO TELECOM Successfully Held the Open Course -- Senior Telemarketing Management

2005/4/30
SHAANXI TELECOM Adopted Advanced Telemarketing Management Model from EPRO TELECOM of Maximizing the Contribution of Contact Center in Sales and Marketing

2005/4/30
EPRO TELECOM and Epicor Align to Provide Complete Enterprise Resources Planning (ERP) Solution Targeting the Mid-market in Hong Kong

2005/3/31
EPRO TELECOM successfully enhanced the Transformation of 95511 Call Center of PING AN LIFE INSURANCE through our Telemarketing Skill Training

2005/3/31
EPRO TELECOM successfully announces the New Website Release -- http://www.eprotel.com.hk

2005/2/28
EPRO TELECOM successfully held the first open Training Course about Contact Center Management in 2005

2005/2/28
With long contact center experience and professionalism, EPRO TELECOM Provided Consultation Services to Bank of China Group Insurance Company Ltd. (BOCGI)

2005/2/28
EPRO TELECOM successfully helped SHANGHAI TELECOM to train the elite in Customer Service Management

2005/2/28
EPRO TELECOM successfully held Customer Relationship and Retention Management Training for SHANGDONG UNICOM

2005/1/31
EPRO TELECOM-Training and Consultancy Contributed Extra Values to Guangdong Mobile and Led to Great Success in Co-operation

2005/1/31
EPRO TELECOM Deploys WISE-xb Multimedia Contact Center CRM Solution for China Telecom's Shenzhen-160 Info Hotline

2005/1/31
EPRO TELECOM Successfully Deploys WISE-xb Multimedia Contact Center System for Bank of China Group Insurance Company Ltd. (BOCGI)

2005/1/31
Watsons Water Acquires IVRS Solutions of Epro Telecom for Providing High Quality of Customer Service

2005/1/31
EPRO TELECOM set up EPRO TechSoft Ltd. of providing end-to-end solutions for clients to increase their Value Preposition in the market

2004/11/30
Unicom Chongqing 1001 comprehensively upgraded the Services Level and Selling Power by EPRO TELECOM

2004/11/30
As TCL long-term strategic partner, Epro Telecom continues to upgrade their professional standard of Customer Services Centers in focal development regions

2004/11/30
Jewellery Retailer MaBelle Joined EPRO TELECOM's IVRS/Dialer Hosting Services to promote Diamond Jewellery

2004/11/30
Broadband Internet Service Provider, So-net, gives credit to EPRO TELECOM SERVICES LTD. for handling its Customer Retention and Sales Hotline Services

2004/9/30
TCL Consumer Electronics Appoints Epro Telecom as Its Strategic Partner in Enhancing The Quality of Service of Its Customer Services Center

2004/9/30
Jewellery Retailer MaBelle Acquires IVRS Solutions by Epro Telecom to Expand Its Customer Management Capability

2004/9/30
Epro Telecom Deploys WISE-xb Contact Center CRM Solution for Altruist Financial

2004/9/30
Epro Telecom Expands Into Korean Market Through The Partnership With BlueWater Information Service

2004/3/25
Hutchison Telecom Appoints PacificNet Epro as the Telemarketing Provider in Launching the First 3G Service in Hong Kong

2004/1/6
PacificNet (NASDAQ: PACT) Acquires Epro Telecom, one of the Largest Call Center, Telemarketing and CRM Providers in Greater China With Over 500 Staff

2003/11/1
WISE-xb successfully launched to further enhance customer satisfaction

2003/11/1
China Unicom Zhejiang Branch pursues service excellence through professional training and consulting