Founded in 1990, Epro Telecom always keeps professional conduct while providing superior multi-media contact centre solution services for various industries, including Telecommunication, Banking and Financial services and the public sector, etc.

On 22nd June 2011, Epro Telecom participated in the Person-to-Person Telemarketing Code of Practice (CoP) Certification Sign-up Ceremony organized by the Hong Kong Contact Centre Association (HKCCA) and announced that Epro Telecom is in the first batch of contact centre service providers to join the campaign. As the pioneer in outsourcing contact centre services industry in Hong Kong, Epro Telecom keeps enhancing its management and quality monitoring standard in order to fulfill clients’ needs. By joining the program, Epro Telecom not only ensures its leading position in the industry, but also sets a role model to facilitate the development of the contact centre industry.

Mr. Tony Yeung, Contact Centre General Manager of Epro Telecom, represented the company to attend the sign-up ceremony has expressed, “it is our great honour to be in the first batch of service providers to participate in this program. Epro Telecom enjoys rapid growth since our inception and at the same time keeping our professional conduct consistently. Epro Telecom’s outstanding performance is wining the support and recognition from the industry and our clients. As the contact centre industry is now playing an increasingly important role in Hong Kong’s business market, the CoP is built to set a guideline for the industry to ensure its service quality. Epro Telecom is glad to join the program and dedicate to the development of the industry.”

To promote CoP Certification Program, HKCCA will provide structured training programs for the frontline telemarketers. HKCCA also appointed Hong Kong Quality Assurance Agency (HKQAA) to conduct an audit on the CoP. Certificate will only be issued to the services providers who passed the audit in order to ensure the services provided meet the requirement of the CoP.

About Hong Kong Call Centre Association (HKCCA)
Hong Kong Call Centre Association (HKCCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organizations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.