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Company Background

Incorporated in 1990 as a pioneer in the local outsourcing business, EPRO TELECOM is now one of the largest Multi-media Contact Centre Service providers in Hong Kong.Our group, ETS Group Limited, is a GEM listed company (Stock Code: 8031) in Hong Kong.

We are running a multi-media 24x7x365 outsourcing contact centre operation in Hong Kong with ISO 9001 and ISO 27001 certification, hosting over 850 workstations and over 1,000 agents to provide professional inbound and outbound contact centre services, staff secondment services, contact centre facilities management and hosting services as well as contact centre system solutions to corporate clients in banking, insurance, telecommunications, government departments, etc.

Riding on the long success of total contact centre solutions experiences, Epro now managing multiple contact centre operations in Hong Kong. The combined contact centre operations occupy a total of 43,000 sq. feet. Diversified business platform with high quality of service is built to meet each clients unique contact centre needs.

Our Mission

Epro’s Total Contact Centre Solutions include
Epro takes pride as the strategic partner of our clients.
Our excellence in professional contact centre services is achieved through:
Committed and experienced management team
Advanced contact centre system
Follow-through Service Management Model
Economy of scale in operation
Best practice accumulated


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