EPRO TELECOM Deploys WISE-xb Multimedia Contact Centre System for a Leading Telecom Service Provider in Shenzhen, PRC

One of the most well-known Telecom service providers in Shenzhen deployed Epro's WISE-xb Multimedia Contact Centre System as its key CRM call centre solution. After upgrading their call centre with the WISE-xb, our client immediately achieved a 10% increase in inbound call throughput rate.

The system also helps clients to increase agent productivity and call centre service quality by adding real-time call monitoring and interactive voice response (IVR) function. IVR system is save agent’s talk time and inbound calls are diverted to suitable agents for better handling. Call monitoring feature is helpful for services quality management. Equipped with WISE-xb, client successfully improves its customer satisfaction in a more cost-effective one.