EPRO TELECOM Deploys WISE-xb Contact center System and CRM Solution for a Well-known Financial Services Organization in Hong Kong

A well-known, leading financial services organization has selected Epro's WISE-xb Contact center System as its key customer relationship management (CRM) initiative to better take care of its customers. Epro will deploy the WISE-xb contact center system, which initially comprises agent seats, an interactive voice response system (IVRS) server, an outbound dialer, multimedia modules, as well as tailored campaign program applications. The system provides outbound marketing functions, such as lead generation and market campaign monitoring capabilities. Epro's WISE-xb also provides an inbound help desk allowing customer service representatives to provide customers with prompt, around-the-clock, personal care services. In addition, financial consultants and customer service representatives can access the contact center for real time information and support via phone or Internet anytime, anywhere, while working face-to-face with their customers.