EPRO TELECOM Successfully Enhanced the Transformation of call center of a Leading Insurance Company in PRC through our Telemarketing Skill Training

Riding on the experienced call center background, a leading insurance company in PRC appointed EPRO TELECOM as a professional expertise for speeding up the transformation of its center from a “cost center” to “profit center”. Epro professionals intensively explained to participants about customer services skill, telemarketing skill, systematic work flow of telesales, and call center related concerns, etc. Moreover, Epro professionals integrated with the real business situation of our client to design effective selling scripts for their telesales in order to achieve higher sales successful rate. As motivating more participants to involve in the training, Epro professionals adopted interactive practices such as games, situational role-play, comparison of telesales' voice performance, case studies, etc to enrich the course. Participants effectively absorbed telemarketing and customer services skills under the interactive environment. Fundamentally, it reinforced the strategic transformation of call center which successfully stepped out the migration towards profit center.