EPRO TELECOM Organize 'Integrated Services Capability Enhancement Training' for a Government Department in Shenzhen

In terms of the organization structure and the management level, our client’s customer service center of Information Hotline is the forefront among the major Chinese cities. EPRO TELECOM was proud to be invited to conduct a two-day 'Integrated Services Capability Enhancement Training' for their customer service representatives, to further enhance their quality of service and competence.

Riding on job functionalities, employee status and the management model in the customer service center, EPRO TELECOM performed professional and detailed analysis on our client’s Information Hotline. The content of the two-day training course focused mainly on the proper attitude towards fundamental concept of customer service, the development of customer service in the competitive market, and skills of delivering higher quality of service. With practical case studies throughout the interactive training, participants acquired the ways to master their communication skills and increase their problem-solving capabilities. Epro also raise concern to both health and psychological state of customer service representatives, as considerable customer interactions of job nature would affect their status, so Epro provided healthcare information and solution for them to release work pressure.