With Rich Call center Experience and Professionalism, EPRO TELECOM Provided Consulting Services to One of the Largest Insurance Companies in PRC and Hong Kong

A leading insurance service provider in China and Hong Kong selected EPRO TELECOM as its business partner of providing consulting services for the customer service center. With call center professionalism, Epro assisted our client in setting up a scalable customer service center, strengthening quality of services of agents, so that our client would be capable to offer premier customer services to their selected customers. In the perspectives of implementation, Epro assisted our client to tailor-make the Service Level Agreement (SLA) that fits its customer service center context. Professional opinion on how to constitute effective operations policy and smooth procedures were provided as well. Epro also designed the specific service flow in the customer service center for attaining efficient productivity. Other than that, the service quality management system was set up to guarantee service level is maintained and monitored on excellent level.