A Leading Consumer Electronics Supplier in PRC Appoints EPRO TELECOM As Its Strategic Partner in Enhancing the Quality of Service of Its Customer Services center

A leading consumer electronics company appointed EPRO TELECOM to be its advisor and training principal, providing comprehensive customer contact center operation services training and consulting to the headquarters as well as branch centers. Epro is responsible for the development and enhancement of customer interaction skills of frontline service representatives, supervisory skills of team leaders, and operation and management skills of contact center managers. In addition, Epro helps monitor the quality of services of the center and give advice and support where necessary to ensure the overall quality of service standards. Our client has been highly satisfied with the professionalism of Epro's services and values Epro to be its long-term strategic partner in customer services.