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Training Services
 

 

Delivering unparalleled quality, flexibility and value, EPRO is capable to develop customized solutions to meet client’s individual needs.

Together with EPRO's solid contact centre management experience, we infill valuable insight into industry best practices, ensuring each and every call centre professional obtain the most updated knowledge and right skills to bring along long term success.


Customer Contact Centre Training Program Series


Customer Service Management Training Series
           
   
Contact Centre Manager Training
Contact Centre Supervisory Management Training
Contact Centre Professional Training
Contact Centre Operation Management Training
Customer Service Team Building Training
Contact Centre Professional Trainer Training
Customer Relationship Management Training

   
           


Telemarketing Management Training Series
   
Telemarketing Supervisory Management Training
Telemarketing Skills Training
Telemarketing Project Management Training
Telemarketing Script Design Training

     
           
Competency Enhancement Training Series
           
   
Customer Service Excellence Leadership Training
Complaint Handling and Stress Management Training

   
           


Service Quality Management Training Series
 

Contact Centre Service Quality Management Training
Effective Monitoring and Coaching Training
   
           

 

To discuss your specific training requirements with us, please call: (852) 2799-0202


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