Incorporated in Hong Kong for over 20 years, Epro Telecom Holdings Limited (Epro Telecom) serves both local and multi-national enterprises with our mission of “To be a long-term professional Contact Centre Partner that adds value to our Clients’ business”. Since its establishment, Epro Telecom strives to improve in every aspect in terms of service quality, management standard, system platform etc, to provide better and better services to clients. Epro Telecom is now operating three contact service centres in a total area of 43,000 square feet with around 900 workstations in Hong Kong. Our advanced facilities and experienced management teams deliver professional outsourcing contact services to enterprises with different operating scales and models simultaneously.

Epro Telecom strongly believes that offering superior services and products to clients is crucial for sustaining continous development of the company. To ensure the service quality, Epro Telecom’s multi-media contact centre has obtained the “ISO 9001:2008 – Design and provision of telemarketing and 24- hour customer service hotline” certification in 1997 and we have been able to maintain the certification since then. In August 2011 Epro Telecom’s contact centre once again passed the ISO 9001 renewal certification audit and the certificate is granted in November 2011.

Epro Telecom has established a set of quality assurance policies according to the guideline of ISO 9001 to ensure all of the services provided comply with the standards. Along the years, Epro Telecom’s stable, professional and superior performance has won a lot of support and recognition from our clients. Epro Telecom looks forward to bringing more and better services to our clients and continuously be their long-term professional contact centre partner in the years to come.