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Milestones
 
     
 
 
2012
 
  Jan
The holding company of Epro Telecom, “ETS Group Limited” (HK.8031), successfully listed on the GEM Board of the Hong Kong Stock Exchange on 9 January 2012
 

2011
 
  Dec
Successfully obtained the ISO 27001 Information Security Management System (ISMS) certification from the Hong Kong Quality Assurance Association (HKQAA)
 
       
  Nov
Successfully obtained the “Person-to-Person Telemarketing Code of Practice Certification” organized by the Hong Kong Call Centre Association (HKCCA)
 
       
  Sep
Relocated one of the contact centres and expanded the total operation area to 43,000 sq. ft.
 
       
  Aug
Successfully passed the annual audit for ISO 9001:2008 Quality Management System
 

2010
 
  Feb
Epro Group celebrate its 20th Anniversary of incorporation
 

2008
 
  Apr
Re-structuring of “Pacificnet Epro Holdings Limited” to be the wholly owned subsidiary of EPRO GROUP and renamed to “Epro Telecom Holdings Limited”
 
       
  Jan
Expanded HK contact centre operation to 850 workstations and over 1000 agents
 

2006
 
  Feb
Expanded HK contact centre operation to 550 workstations and 850 agents
 

2005
 
  May
Extended the contact centre up to 400 workstations and 650 agents, keeping it as one of the largest outsourcing call centre operators in Hong Kong
 

2004
 
  Jan
Merged with PacificNet Communications Limited to form "PacificNet Epro Holdings Limited"
 

2003
 
  Oct
Provision of CRM service to Banks and Insurance companies
 
       
  Feb
Launched “WISE-xb Contact Centre Solution”
 

2000
 
  Sep
Extended the call centre up to 350 workstations, becoming one of the largest call centre services provider in Hong Kong
 
       
  Mar
Launched “EPRO2000 Call Centre Solution”
 

1999
 
  Apr
Officially renamed to “Epro Telecom Services Limited”
 

1997
 
  Jul
Obtained Quality Award ISO9001 Certificate
 

1995
 
  Aug
Established sizable call centre business with over 200 workstations
 

1993
 
  Sep
Launched "Epro Treasure Box", providing real time racing and Forex Information
 
       
  May
The first paging company provided secretarial services
 

1991
 
  Jan
The first paging company offered 280MHz paging service in Hong Kong
 

1990
 
  Oct
Otained 280MHz Public Radiocommunications Service license
 
       
  Aug
Epro Paging Services Limited established as paging company
 


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